Warranty & Support

1) The Trackpack Assurance:

Your new Trackpack bag comes with 18-month warranty from the date of purchase, covering material and workmanship defects. Just remember, this warranty is contingent on the bag being used responsibly and with care.

Our 18-month manufacturer’s warranty covers:

– Zipper malfunctions

– Torn zipper tracks

– Broken buttons

– Defective seals and seams

2) Warranty Limitations:

1. This warranty does not cover damages from everyday mishaps or misuse such as accidents, improper handling, neglect, non-approved repairs, tampering, loss of parts, regular wear, or damage from environmental factors like extreme temperatures, corrosive liquids, or water contact.

2. The natural degradation of surface finishes like powder coatings, gold plating, or wood details on zippers, hardware, and other bag components is not covered under this warranty.

3. Should your bag suffer any damage during shipping, please report it and file a claim with the shipping company immediately before departing.

4. Any harm to the bag’s vegan leather detailing is not protected by this warranty.

3) Repair or Replacement Policy:

We promise to repair or replace any bag that comes with manufacturing defects. Our team’s assessment of the defects and the applicability of this warranty will be conclusive.

Call Trackpack Customer Support at +917983397929 if you have any warranty-related questions.

4) Proof of Purchase:

To activate the warranty, please keep your Warranty Card and Purchase Invoice handy. These will need to be presented with the defective product.

5) Service Centre Instructions:

Should your bag require attention, it can be sent to our service center in Mumbai at your expense. Here’s where you can find us:

Address of Exito Enterprises, Shiv Taj Apts, Shop No 03, Lokmanya Nagar No 03, Davle Nagar Thane West, Thane, Maharashtra, 400606, THANE – 400606

6) Product Upgrades:

We continuously innovate, and sometimes, that means changes to our products. While we will strive to provide you with the same model, we reserve the right to replace your product with an upgraded version if necessary.

7) Jurisdiction:

Any disputes arising out of your purchase, use, or warranty claims will fall under the jurisdiction of Mumbai courts.

8) Warranty Exclusions:

This warranty does not extend to any conditions or liabilities not explicitly stated herein.

9) Locks and Security:

The locks on our luggage are deterrents and are not guaranteed to prevent theft of the bag or its contents.

We stand behind the quality of Trackpack bags and are committed to ensuring your satisfaction. Thank you for choosing Trackpack, where durability meets design.

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