FAQs

Warranty

Trackpack bag comes with a 18 months warranty from the date of purchase.

It’s just a step away. Click the link below.

Order & Delivery

As soon as your order lands with us, our team shifts into high gear to get it out the door. We dispatch within 24 hours, and thanks to our dependable delivery partners, your new Trackpack bag should be with you in 3-7 working days. Hang in there; your current bag’s replacement is on its way!

 Oh no, say it isn’t so! But no hard feelings. If you must cancel, you’ve got a 4-hour window from the time you placed your order. Just drop us an email at customercare@trackpack.in or give us a ring at +91-98201 34831 with your details including name, order number, date, and contact number.

Yes, why not. You can always track it after we dispatch your bag from our warehouse.

Simply visit our Returns and Exchanges page to initiate your return process.

You can return or exchange your order within 5 days of receiving it, no questions asked! Simply ship the item back to us. To be eligible for return or exchange, ensure the product is unused, in the same state as received, and in its original packaging (Please note, return shipping charges may apply).

Our customer support team is fully committed to ensuring a seamless experience for you.

Rest assured, we’re on the ball with processing your refunds, which currently takes about 12 to 15 days to complete.

When you cancel a prepaid order or return a delivered one, we process the refund right away after we receive the product back. Expect to see the amount back in your bank account within 7-10 working days!

Payment

Yes, you can be sure about this. We use PhonePe as our payment gateway.

PhonePe PG is PCI DSS compliant and offers data encryption, internal audits, and FRA capabilities, ensuring 100% secure transactions.

We accept a variety of payment methods including Credit/Debit Cards (Visa, MasterCard, American Express, RuPay, etc.), Net Banking from all leading national and international banks, along with numerous mobile wallet options (MobiKwik, PayTM, Freecharge, etc.).

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