Hassle-Free Returns and Exchanges at Trackpack
At Trackpack, we’re committed to delivering a shopping experience that’s second to none, which includes straightforward returns, speedy exchanges, and secure refunds.
Should you need to return or exchange an item, please reach out to us within 5 days of receipt. For a smooth process, we request our customers to videotape the unboxing, ensuring the product’s tags and the invoice are clearly visible. This allows us to quickly resolve any issues and maintain our high standard of customer care.
To initiate a return or exchange, contact us with the required details at customercare@trackpack.in. Once we validate your request, we’ll proceed with the appropriate action—be it credit, return, or exchange—and inform you via your provided contact information.
What You’ll Need for Validation:
1. Keep the original invoice, receipts, and order ID at hand.
2. Confirm that the product is in its unused state and original packaging, with tags attached.
Our Return Guarantee:
You have a 5-day window post-delivery to return or exchange your order—no questions asked. Just send the item back to us. To qualify, ensure the product remains unused, as received, and in its original packaging (note that return shipping charges may be incurred).
Refunding Your Purchase:
Upon receipt of the returned item at our warehouse, we’ll kick off the refund process. Expect the funds back in your linked bank account within 10-12 working days.
Exchanging Your Item:
Choose an exchange for an item of equivalent value, or if your new pick is pricier, we’ll send a payment link for the balance. Should you opt for a less expensive item, we’ll refund the difference.
For any questions, don’t hesitate to get in touch at
customercare@trackpack.in